– To supervise the mini bar operations ensuring that the hotel standards and procedures are fully known and followed.
– To supervise that all items placed in the mini bars are as per standards set.
– Ensure all guests are charged correctly in their room account.
– To follow up appropriate stock level of mini bar items for the smooth running of the mini bar operations and to initiate requisitions accordingly.
– Liaise with the Finance Cost Control section for nearly expired items.
– Deal with any lost or breakage on mini bar items.
– Distribution of tasks and rooms sections to team on daily basis.
– Put in place checklist when attending rooms i.e time in / out.
– To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
– To ensure the strict control monitoring of room keys and section keys.
– To assist in implementing Focus and other financial procedures.
– To respect Lost and Found procedures.
– To be aware of all VIPs visiting or staying in the hotel and inform team accordingly
– To escort the guests rather than pointing out directions.
– To ensure that the privacy of the guests and the confidentiality of the information is respected.
– To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
– To call the Outlet Manager or Asst Outlet Manager for advice in serious cases or if an approval is required.
– To report all guest comments or complaints.
– To respect schedules, terms and deadlines as agreed with the Management.
– To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events.
– To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
– To conduct a daily line up briefing with the team to recapitulate tasks and activity.
– To share daily activity highlights with the Outlet Manager and Asst Outlet Manager, including internal and external guest opportunities.
– To provide and ensure a proper use of the telephone etiquette as per Sofitel standards.
– To develop ambassador motivation and performance through daily trainings and regular “refresher” courses.
– To be entirely flexible and adapt to rotate within the different sub sections of the F&B Department.
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